oh, canada
when will i be able to order in canada?
POV Canada is live! Be sure the Canadian flag is selected while browsing povbeauty.com.
how can i order as a canadian customer
You can shop directly from our website, where you will see Canadian pricing automatically. If you're in Canada or select it from the navigation dropdown, products and checkout will display in local currency and format.
is pov available via tiktok shop for canada?
At this time TikTok Shop is not available in Canada.
are any product excluded?
Our full product line and bundles are available for purchase for Canadian customers
why are the prices higher?
Prices may appear higher due to the currency conversion, regional taxes, and import-related costs. Even when prices are shown in CAD, they are based on US pricing and adjusted accordingly.
what is the shipping cost?
We offer free standard shipping for orders over $70 CAD. Otherwise, standard shipping is $24 CAD. If you're like us and can't wait to get your POV, we offer expedited shipping for $39 CAD.
why is the checkout not showing free shipping when my order is over $70 CAD?
Your shipping is free if your retail total is over $70 CAD. If you have applicable duties or fees per your location, these will show in the shipping and duties area at checkout.
what if the shipping address format looks wrong?
Ensure the country selector is correct at the top of the checkout page.
can i update my address?
Due to our quick processing times, we are unable to make changes to an order once it is placed. Some carriers may be able to update the address once they receive the package.
how long will it take to get my order?
Transit times can vary by location, but you should have your order within 5 business days for standard shipping, and 2-3 days for expedited shipping. Please allow an additional 2 business days for processing.
will i be charged duties or taxes?
Yes, duties and taxes are collected based on your local guidelines, and are charged at the time of the order. Associated fees will show along with shipping fees, where applicable.
what carrier should I expect my package from?
We ship from the US via a logistics partner who assists with getting your order over the border. Once in Canada, your package will be transferred to your local carrier for delivery, or delivered via FedEx for expedited orders.
how do i track my order?
Once your order leaves our warehouse, you will receive an email or text message with your tracking information. You can also find tracking by logging into your account at povbeauty.com.
my tracking shows a customs hold - what should i do?
To resolve quickly, reach out to our shipping partner directly by chatting here or via email at [email protected].
how do i start a return?
if you need to process a return, reach out to our support team at [email protected].