shipping & returns
how much is shipping?
We offer standard US shipping for $6.90-$9.90 based on the weight of your order. We also offer free standard shipping on all US purchases of $50 and above (before taxes). If you're like us and can't wait to receive your new pov products, we also offe
where do you ship?
If you live in North America, we ship to you! We currently ship to all 50 US States, US Territories, and Canada.
do you offer international shipping?
At this time, we ship within North America only. Subscribe to SMS or emails to stay up-to-date on future expansions.
what is your return policy?
We get it... Sometimes things aren't as you expect. If you are not fully satisfied with your purchase, you have 30 days to return it and we will refund the cost of your purchase. If a return request is greater than $50, the products must be returned
how do i return a product?
To return a product, simply follow this link and follow the prompts! If you have any questions or concerns, you can shoot us an email at [email protected].
what should i do if i received a damaged or incorrect product?
Email us right away at [email protected] and someone on our team will help you through the process to get new products.
how long will it take to receive my order?
We wish we could give you an exact timeline, but a few things are out of our control. Please allow up to 2 business days for processing before your order ships. Once the order ships... Standard shipping usually takes 5-7 business days in transit, d
why is my order's tracking information not updating?
Sometimes, shipping information can take a few days to update, particularly during busy periods such as new product launches or holidays. If tracking says "delivered" before you receive the package, please wait a day or two, as it might show up short
what should I do if my order is marked as delivered but I haven't received it?
If your order is marked as delivered but you have not received it, please check with your local post office and neighbors, as packages can sometimes be left in varying locations. If after 2 business days your package is still missing, please reach ou
can I request special delivery instructions for my order?
For special delivery instructions like not leaving the package at a specific location due to security concerns, please contact your local carrier directly. Once your order is shipped, your tracking link will provide the necessary details to get in to
do you ship internationally?
We are able to ship to US and Canada at this time.
i ordered on tiktok shop, how do i start a return?
If you ordered from the official POV Beauty TikTok Shop, you can initiate a return right from “Your Orders” in the TikTok app.